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customer needs
Course on Demand

Maintaining an Agile Company: Tips to Respond to Changing Markets and Changing Customers

This free online business workshop will help you conduct a self-assessment to determine if you are meeting your customers' needs, understand different approaches your company can u Read more

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target market
Course on Demand

Targeting Your Market

This free online business workshop will help you identify your company's target market by demographic, psychographic, behavioristic profiles as well as addressing other market segm Read more

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attracting clients
Blog

The Little Known 3-Step Blueprint for Attracting High-Ticket Clients (Without Having to Hard-sell)

June 6, 2018,

Learn how to eliminate the “one big client” risk, without spending all of your time on business development.

Embrace Customer Complaints
Recorded Webinar

Hug Your Haters - How to Embrace Complaints & Keep Your Customers

May 3, 2018, 1:00pm EDT

This session will teach you how to manage customer complaints, including why and where your customers complain, how to turn customer service into a marketing advantage, and more. Read more

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woman wearing name tag
Blog

Improve Customer Relationships in the Retail and Restaurant Industries—for Pennies

May 1, 2018,

The interaction between customer and salesperson would be dramatically improved if the salesperson wore a NAMETAG. The nametag enables the customer to quickly establish a more meaningful, positive and personal relationship with the service person that can only lead to better things for both parties.

smiling cashier
eGuide

Customer Service: Small Business, Big Advantage

Small businesses have a big advantage when it comes to customer service. Read more

Business Success
Recorded Webinar

5 Shortcuts to Small Business Success

February 22, 2018, 1:00pm EST

In this SCORE webinar, small business author and speaker Barry Moltz will share tips to help you run your business efficiently through effective email marketing, the use of a Custo Read more

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Customer Experience
Recorded Webinar

Create a Winning Customer Experience

February 13, 2018, 1:00pm EST

During this SCORE webinar, you'll learn what customer experience really is, why customer experience is important to your business and how journey mapping can help you create a posi Read more

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Infographic: Small Business Sales Are Up!
Infographic

Infographic: Small Business Sales Are Up!

Small businesses account for 54% of all U.S. sales, and sales are steadily growing. Read more

business man with luggage at airport watching plane
Blog

What Every Entrepreneur Should Know About Travel & Entertainment Deductions

January 18, 2018

For many entrepreneurs, travel and entertainment (T&E) tax deductions can be a minefield. Certain expenses for business travel are deductible as long as they meet two criteria: They must be “ordinary and necessary” in the course of doing business, and they must be documented.

using a computer mouse with technology icons
eGuide

50 Technology Tips for a Well-Run Business

From enabling communication and collaboration to streamlining operations and boosting productivity, choosing the right business technology will make your life easier. Read more

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